Frequently Asked Questions

Welcome to the St Josephs Health Care London Online Store. The online store is hosted and

managed by our Branded Merchandise Supplier Talbot Marketing. To follow please find a list
of the most Frequently Asked Questions, to assist you in placing your order. However, if you
have any additional questions don’t hesitate to contact your dedicated customer service
representative Brenda Budd. She can be reached at brendab@talbot-promo.com or 519-659-5862 ext. 248.

Q. What is the difference between On Demand and Inventory Items?

A. Inventory Items are kept in stock at Talbot Marketing and are available for immediate shipping.
On Demand Items, are produced as required and typically require a 2 week production timeline.

Q. When will my order be ready?

A. Inventory Items are available the same day if order is received before 1PM EST. For On Demand
Items, the expected in hand date will be noted on the Webstore or you will be contacted by Talbot
Customer Service shortly after you have placed your order to confirm expected in hands date. If you
have a special event date, please note in the comments section at the bottom of the checkout form.

Q. How do I get my order?

A. There are 3 delivery options to choose from:

Regular-There is a weekly consolidated shipment that is sent to a central St Josephs facility every
Thursday for NO CHARGE internal distribution. Please ensure to include your Extension number with
your order.

Pick Up- No charge pick up from Talbot Marketing-383 Sovereign Road, London, ON N6M 1A3.
Customer Service will contact you when your order is ready for pick up.

Special Delivery- Direct delivery to any location in North America. Additional freight
charges may apply.

Q. What are the Payment Options?

A. The Online Store accepts payment via Visa, Mastercard, American Express, and PayPal
for Personal Orders. Corporate Orders require a Purchase Order(see additional detail below).

Q. What is the process for Corporate Orders?

A. Corporate Orders require a Purchase Order #. If you do not have a PO# from HMMS, please
select Request a Quote during the check out process. You will be emailed a detailed summary
of your requested order that can be provided to purchasing for approval as required. When
you have received the PO# you may log back in and select Purchase on Account/PO and enter
your approved PO#.

Q. Can I buy products that I don’t see on store from Talbot or customize items for my event?

A. Yes, please contact brendab@talbot-promo.com in customer service for all requests.

Q. What is your return policy?

A. If for any reason you are not 100% satisfied with your item it may be returned to
Talbot for a credit or refund. Please contact Customer Service if you have any requirements.

Q. Can I buy these items anywhere else?

A. Yes. Throughout the year Talbot will be holding site sales at various facilities.
Please watch for electronic notices and onsite announcements.